Shipping policy

Thank you for visiting and shopping at Àussie Linen House. The following are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
  • All orders are processed within 1–3 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your orders will be calculated and displayed at checkout.
  • Standard Domestic Shipping: 3–7 business days.
  • Expedited Domestic Shipping: 1–3 business days.
  • International Shipping: 7–21 business days (available for international markets).
Delivery delays can occasionally occur due to carrier issues or customs clearance.
3. Shipment Confirmation & Order Tracking
  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will become active within 24 hours.
4. Customs, Duties, and Taxes
  • Àussie Linen House is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages and Lost Packages
  • If you received your order damaged, please contact the shipment carrier directly to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.